Data deletion

If you have a Kalimly login, read "Your account or store". If you only chatted with a store, read "If you messaged a store". If you used Facebook or Google to sign in, read that part too.

Signed in? Open Settings, then Security, then "Delete my data". The store owner can ask for the whole store to be deleted; a team member can ask for their own login. You can also email us from your account's address.

Deleting a store removes its team logins, products, knowledge files, customer conversations, contacts, orders and bookings, and disconnects its WhatsApp, Instagram, Messenger, Telegram, email and online store. Stop auto-renewal first on the Subscription page so nothing more is charged.

To stop messages from a store at once, reply STOP in that chat. You will not receive its campaigns after that.

We keep only your name, email and the account id that sign-in gives us. To remove it, unlink the account in Settings, then Security, or remove Kalimly from the apps connected to your Facebook or Google account, and email hello@kalimly.com to have the rest of your Kalimly data deleted.

1. 1We confirm we received your request, with a reference number.
2. 2We may ask you to confirm it is really you, so nobody can delete your data by pretending.
3. 3We delete the data within 30 days of confirming who you are.
4. 4We tell you when it is done, and list anything we had to keep and why. Questions at any point: hello@kalimly.com.

Sometimes we cannot do all you ask: we must keep the invoices that tax law requires, we may keep what is needed to investigate fraud or a security problem, and we will not hand over data that would expose someone else's privacy. When that happens, we tell you why.

Deleted data also leaves our backups as they roll over on their fixed schedule; until then a backup is never used for anything but recovering from a failure.

If you have questions, contact us at hello@kalimly.com.