Managing support tickets and task workspaces

Track support tickets on a board, organized into Workspaces for different teams.

A ticket is a trackable support request — a delivery complaint, a callback request, anything that needs follow-up beyond a single chat reply. Tickets live on a Kanban board you can also view as a calendar for anything with a scheduled call.

Task workspaces let you split tickets by team — Support, Sales, Delivery, or your own — so each team sees only its own board. Each workspace can also receive ticket types of its own, so a shipping problem goes to Delivery. Deleting a workspace requires moving its tickets somewhere else first; none are ever silently discarded.

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